Careers
 at RCDSO


 

The Royal College of Dental Surgeons of Ontario (RCDSO) is a leader in health care regulation. As the governing body for nearly 10,000 dentists in Ontario, our mission is to act in the public interest by putting patients first. We are committed to transparency, accessibility, and fairness in all our work.

RCDSO offers an engaging and values-based work culture that promotes leadership, work/life balance, teamwork and opportunities for professional development.

By joining the College, you’ll work in a vibrant, positive and progressive environment that will motivate you to achieve your best.

CURRENT JOB POSTINGS

  • Administrative Assistant, Intake
  • Investigator, Professional Conduct and Regulatory Affairs
  • Administrative Assistant, Complaints

Administrative Assistant, Intake

Bring your excellent communication and organizational skills to our team as the Administrative Assistant, Intake in our Professional Conduct and Regulatory Affairs (PCRA) department. 

The PCRA department of the College responds to inquiries from the public about dental concerns, investigates the conduct of dentists, provides support to the College’s Inquiries, Complaints and Reports Committee and Discipline Committee in their decision-making roles, and enforces committee decisions. 

The Administrative Assistant, Intake, is responsible for performing administrative duties within the PCRA department to support the efficient intake, processing and tracking of all inquiries and complaints about dentists from members of the public.

What can I expect to do in this role?

You will:

  • Intake and process all complaint inquiries and formal complaints 
  • Respond to telephone and email inquiries about the College’s complaint process
  • Prepare customized and standard correspondence using Microsoft Word templates 
  • Compile prior decisions involving members for all complaint files, in accordance with legislated deadlines
  • Track the status of all complaint files for the purpose of complying with legislated deadlines
  • Create and update complaint files using the College’s case management software
  • Open new hardcopy complaint files
  • Communicate with investigators regarding file status 
  • Prepare correspondence to complainants and members about file status, including reasons for delay and expected date of completion, as required by the legislation
  • Provide backup support to the Intake and ADR Administrator as required

What skills and background do I need?

The Administrative Assistant, Intake requires: 

  • Completion of two- to three-year community college program
  • Three to five years of position related experience
  • Extensive knowledge of Microsoft Office, including Word, Excel and Outlook
  • Excellent written and oral communication skills
  • The ability to multi-task and work in a fast-paced, team environment
  • Experience working in a health care setting or working with vulnerable people is an asset

How do I apply?

Submit a cover letter, telling us why you are interested in this position and how your skills meet our needs. Your letter and a resume must be emailed to careers@rcdso.org.



Investigator, Professional Conduct and Regulatory Affairs


Bring your excellent communication and investigative skills to our team as an Investigator in the College’s Professional Conduct and Regulatory Affairs (PCRA) department.

The PCRA department responds to inquiries from the public about dental concerns, investigates the conduct of dentists, provides support to the College’s Inquiries, Complaints and Reports (ICR) Committee and Discipline Committee in their decision-making roles, and enforces committee decisions.

The Investigator is responsible for investigating complaints against dentists through to disposition by the ICR Committee and representing the College at the Health Professions Appeal and Review Board.

What can I expect to do in this role?

You will:

  • Investigate complaints about dentists from members of the public, ensuring compliance with legislative requirements, as well as College policies and procedures
  • Respond to telephone and written inquiries regarding the College’s complaint and alternative dispute resolution (ADR) processes
  • Interview complainants, patients, dentists and other witnesses as necessary, both in person and by telephone
  • Visit dental practices across the province to conduct investigations
  • Maintain hard copy case files in an organized, accurate and complete manner
  • Manage electronic case files using the College’s case management system
  • Participate in and contribute to regular team meetings
  • Represent the College at the Health Professions Appeal and Review Board

What skills and background do I need?

The Investigator requires:

  • A completed university degree in a related field or equivalent work experience; LLB or equivalent is an asset
  • Demonstrated experience and training with a variety of investigative techniques and superior investigative skills
  • The ability to investigate thoroughly and objectively while maintaining confidentiality
  • Excellent interpersonal, written and oral interviewing skills
  • Knowledge of the Regulated Health Professions Act (RHPA), the Dentistry Act and administrative tribunal procedures
  • Ability to work independently and exercise sound judgment
  • Strong attention to detail and accuracy
  • Superior organizational, time and case management skills, and the ability to work well under pressure
  • Excellent computer skills and knowledge of computerized case and document management systems
  • Ability to excel in a dynamic, fast-paced team environment
  • Knowledge of dental terminology and practice is an asset
  • Bilingualism (French and English) is an asset

How do I apply?

Submit a cover letter, telling us why you are interested in this position and how your skills meet our needs. Your letter and a resume must be emailed to careers@rcdso.org.


Administrative Assistant, Complaints

Bring your excellent administrative and organizational skills to our team as the Administrative Assistant, Complaints in our Professional Conduct and Regulatory Affairs (PCRA) department.

The PCRA department of the College responds to inquiries from the public about dental concerns, investigates the conduct of dentists, provides support to the Inquiries, Complaints and Reports and Discipline Committees in their decision making roles and enforces committee decisions.

The Administrative Assistant, Complaints, is responsible for providing administrative support to the PCRA department, performing duties to support investigators in their investigation of formal complaints.

What can I expect to do in this role?

You will work as part of a team to:

  • Provide support to the complaint investigators
  • Prepare standard correspondence
  • Prepare Records of Investigation (ROIs)
  • Photocopy, itemize, acknowledge receipt, maintain and return original dental/medical records obtained through investigation
  • In collaboration with investigators, maintain case files in an organized, accurate and complete manner that is consistent with legislated requirements and timelines
  • In collaboration with investigators, manage case files using the College’s case management system
  • Maintain an effective bring-forward system
  • Transcribe written notes and voicemail messages for complaint files
  • Respond to general inquiries from complainants and members
  • Close complaint files upon completion

What skills and background do I need?

The Administrative Assistant, Complaints requires:

  • Completion of a two- to three-year community college program and at least five years’ of position related experience
  • Proficiency in Microsoft Office and Adobe Acrobat
  • Ability to work closely and collaboratively in a dynamic team environment
  • Excellent organizational skills and ability to prioritize assignments in a fast-paced environment
  • Excellent written and oral communication skills, and interpersonal skills
  • Strong attention to detail and accuracy
  • Demonstrated maturity, reliability and dependability in the workplace
  • Ability to maintain confidentiality

How do I apply?

Submit a cover letter, telling us why you are interested in this position and how your skills meet our needs. Your letter and a resume must be emailed to careers@rcdso.org.

Contact Us

Submit your application for new job opportunities to careers@rcdso.org

Thank you for your interest; only applicants selected for an interview will be contacted. The Royal College of Dental Surgeons is an inclusive employer.

Accommodation is available upon request under the Ontario Human Rights Code.

 

Why choose RCDSO?

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