The Inquiries, Complaints and Reports (ICR) Committee reviews member-specific concerns that are brought to the College’s attention from various sources, such as formal complaints, mandatory reports and information brought to the attention of the Registrar. Such concerns include allegations of professional misconduct, incompetence and incapacity.
The ICR Committee meets in panels of no less than three and no more than five members. The Committee currently has five standing panels that review formal complaints and one standing panel that reviews reports, including Registrar’s reports, incapacity matters and other reports concerning members’ compliance with undertaking/agreements, ICR Committee decisions and Discipline Committee orders.
A panel of the ICR Committee, after investigating a formal complaint or a Registrar’s report, may do any one or more of the following, based on its assessment of risk:
- Take no action if the dentist’s conduct and/or actions meet reasonable and acceptable standards of practice, or if there is insufficient information for the Committee to take action.
- Provide advice and recommendations to the dentist.
- Ask the dentist to enter into an agreement with the College to complete upgrading.
- Require the dentist to complete a specified continuing education or remediation program (SCERP).
- Require the dentist to appear before a panel to be cautioned about his/her practice or conduct.
- Refer the matter to the Discipline Committee to hear specified allegations of professional misconduct or incompetence.
- Refer the dentist to another panel of the ICR Committee for investigation of possible mental or physical health concerns that might interfere with the dentist’s ability to practise.
The College also has an alternative dispute resolution (ADR) program, as permitted by the Regulated Health Professions Act. Any resolutions reached through the ADR program are ratified by a panel of the ICR Committee.