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COVID-19 Frequently Asked Questions

Our Practice Advisory Service receives many emails and phone calls daily from dentists and the public about COVID-19. Below is a list of FAQs compiled by the Practice Advisory team to assist you in getting up-to-date information in a timely manner.

Updated September 3, 2020.

What level of care can I now provide to my patients? 

Following the requirements of the revised Directive #2, issued May 26, 2020 by the Ministry of Health:

  • Dentists in Ontario are currently permitted to  provide in-person care for all deferred, non-essential and elective services, in addition to emergency and urgent care.

Refer to the College’s latest guidance: COVID-19: Managing Infection Risks During In-Person Care

Examples of emergency, urgent and non-essential care are available here.

As circumstances continue to change, and the rates of community transmission ebb and flow, dentists are reminded that they may consider exceeding the requirements contained in this document as circumstances or professional judgment require.

Are dentists now allowed to provide non-essential care through teledentistry during this pandemic?

Yes, teledentistry enables the remote provision of “non-essential” care to patients while ensuring ongoing physical distancing. Dentists must exercise professional judgment to determine whether teledentistry is appropriate to manage the case or whether they should be seen in-person.

Please refer to the COVID-19: Guidance for the Use of Teledentistry for information.

Does the teledentistry platform I’m using (e.g. Zoom, FaceTime, Go-to-Meeting, Skype for Business, Microsoft Teams, etc.) comply with privacy requirements?

The College does not review, endorse nor approve of any specific technical platforms for teledentistry. To ensure that the platform you use complies with current privacy legislation, please contact the Information Privacy Commissioner:

You should protect the privacy and confidentiality of the patient’s personal health information, specifically by: 

  • using technology that has privacy and security settings in accordance with the Personal Health Information Protection Act, 2004. At minimum, technology must have controls to ensure only the intended patient has access to the appointment and where personal health information is stored and/or transmitted, strong encryption must be used. If unsure, dentists can confirm with the service provider that the technology meets Ontario privacy requirements.
  • conducting the teledentistry appointment in a private environment that will ensure patient information is not overheard or seen by other individuals; and
  • confirming with the patient that they are in a private setting and that the technology they are using is secure.

During this pandemic can we prescribe outside of the College’s recommendations for the management of dental pain for our patients? 

Dentists must continue to practice within the College's Guidelines with respect to prescribing narcotics and opioids.

The Guidelines provide guidance regarding the suggested maximum number of tablets for a single opioid prescription. However, it also states that in some situations, practitioners may consider exceeding the suggested maximum number of tablets. Practitioners are expected to exercise reasonable professional judgment in determining when this is justified, which should be documented.

Refer to COVID-19: Managing Infection Risks During In-Person Dental Care.

Please ensure that you keep a record of any patients that you speak with over the phone, so that you can provide documentation in the patient record once you return to the office.

Can I remotely provide a prescription to new patients (i.e. who are not existing patients of the practice) on an emergency basis over the phone or by video?

In order to prescribe medication for a new patient, technology with both audio-video capacity will be required to allow for an adequate assessment prior to prescribing medication. This means that you cannot provide a prescription to a new patient who does not have video conferencing capability.  

Please review the College Guidance on COVID-19 - Guidance for the Use of Teledentistry

Where can I get more information about the fees and procedure codes used for teledentistry?

Please contact the Ontario Dental Association (ODA) by phone at 416-922-3900 or by email at

What are the COVID-19 screening questions we should ask our patients?

See the Ministry of Health COVID-19 Patient Screening Guidance.

At what temperature do we consider that a patient has a fever?

A fever is a temperature of 37.8°C or greater.

The College does not require dentists to take a patient’s temperature upon their arrival to the office. However, at the discretion of the dentist, temperature taking may be included in the office’s patient arrival protocol.

Click here for more information.

What is fallow time?

During an aerosol-generating procedure (AGP), high concentrations of droplets are created, which may contain infectious viral particles. Fallow time is the amount of time, measured in minutes, needed for these droplets to settle or be cleared from the operatory.

Fallow time begins when the patient and all clinical staff have exited the operatory.  The operatory MUST remain vacant during the fallow period.  At the end of the fallow period, the operatory is cleaned and disinfected, prior to treating the next patient.  

Fallow time varies, depending on whether a patient has screened negative or positive for COVID-19, the operatory in which the AGP is performed and the ability of the HVAC system to clear aerosol.

Patients who have screened negative for COVID-19 may be treated in a standard operatory. For such patients, the fallow period is 15-30 minutes.

Patients who have screened or tested positive for COVID-19 MUST be treated in an operatory that is capable of containing aerosol. This requires floor-to-ceiling walls and a door (or other barrier) that must remain closed during and after such procedures. For such patients, the fallow period is three hours, unless the HVAC system has been assessed by a qualified HVAC professional and the number of air changes per hour (ACH) for the specific operatory is known to be greater than 2 ACH. If the number of ACH for a specific operatory is known, then the fallow time may be reduced using Table 2 of the guidance document. Similarly, patients who have screened negative for COVID-19 may also be treated in such an operatory to reduce the fallow time.

How should the operatory be managed after performing an AGP for a patient who screens COVID-19 negative?

At the end of the procedure, the patient and all clinical staff exit the operatory, which must remain vacant during the fallow period. The dentist must not remain in the operatory to write up the patient’s chart.

PPE are doffed outside the operatory. At the end of the fallow period, the operatory may be cleaned and disinfected, in preparation for the next patient.

The fallow time is 15-30 minutes, beginning from the time that the patient and all clinical staff  have exited the operatory, which must remain vacant during the fallow period.

The fallow time may be reduced if an HVAC assessment has been conducted by a qualified HVAC professional and additional mitigating measures have been implemented. Refer to our guidance document for further details

How should the operatory be managed after performing an AGP for a patient who screens COVID-19 positive?

At the end of the procedure, the patient and all clinical staff exit the operatory, which must remain vacant during the fallow period. The dentist must not remain in the operatory to write up the patient’s chart.

PPE are doffed outside the operatory.   At the end of the fallow period, the operatory may be cleaned and disinfected, in preparation for the next patient. Unless otherwise calculated by a qualified HVAC professional, the fallow time is three hours, beginning from the time that the patient and all clinical staff have exited the operatory, which must remain vacant during the fallow period.

The fallow time may be reduced if an HVAC assessment has been conducted by a qualified HVAC professional and additional mitigating measures have been implemented. Refer to our guidance document for further details

Who can perform an HVAC assessment?

An HVAC professional, such as a licensed professional engineer or licensed HVAC technician who is experienced in HVAC design and operation in a health care facility,  can provide valid documentation to support their findings and recommendations. Dentists should exercise due diligence to ensure they are working with an appropriate company/individuals.

Is a fallow period required for non-aerosol generating procedures (NAGP)?

No, a fallow period is not required for non-aerosol generating procedures (NAGP). Following an NAGP, the operatory may be cleaned and disinfected immediately, as per standard procedures, in preparation for the next patient.

What do we tell a patient if they screen positive for COVID-19? 

A patient who screens positive for COVID-19 infection should self-isolate and contact their primary care provider or Telehealth Ontario at 1-866-797-0000 to determine next steps, or visit an assessment center to get tested.

Do I need to notify Public Health about patients who screen positive?

Although COVID-19 is a designated disease of public health significance and reportable under the Health Protection and Promotion Act, dentists are not required to report patients who screen positive to the local public health unit. Only probable and confirmed cases of COVID-19 must be reported. Please refer to this document for the definition of a probable case

How do I treat Health Care Workers who have had close contact with a confirmed case of COVID-19?

The Ministry has updated its screening guidance to address essential health care workers. Please ensure you are using the version from June 11, 2020 (Version 4.0).

Question 3 now reads:  Has the person tested positive for COVID-19 or had close contact with a confirmed case of COVID-19 without wearing appropriate PPE?

Health care workers who have used appropriate PPE when dealing with a confirmed case of COVID-19 may answer “NO” to this question.

How do I treat other essential workers, such as pilots and international truck drivers, who will always screen positive, because they have travelled outside of Canada in the past 14 days?

Some patients because of their occupations will always screen positive for COVID-19The dentist, in consultation with their local Public Health Unit, should complete a risk assessment on a case by case basis.

For anyone who screens positive, the Ministry still advises that if possible elective or non-essential care should be deferred. Consideration should also be given to having the patient visit an assessment center to get tested.

When emergency dental care is provided to a patient who screens positive, HCWs must use droplet and contact precautions for non-aerosol generating procedures (non-AGP), and enhanced precautions if conducting an AGP.

For more details, dentists should refer to the College’s guidance document

What should we do if I or my staff screen positive for COVID?

Dentists and staff must self-monitor daily for any symptoms of COVID-19 and use the COVID-19 screening questions developed by the Ontario Ministry of Health or the online self-assessment

You and/or your staff should self-isolate and contact your primary care provider or Telehealth Ontario at 1-866-797-0000 to determine next steps, or visit an assessment center to get tested. You should also contact your local public health unit to self-report.

If I or my staff member have tested positive for COVID, when can we return to work?

If you or your staff have tested positive for COVID-19, self-isolate immediately. The self-isolation period will be determined by the seriousness of the case.

For mild to moderate cases where a health care worker self-isolates at home, the waiting period is 14 days from symptom onset (or 14 days from when swab was taken if persistently asymptomatic).

For serious cases where the health care worker has been hospitalized, the requirement is two consecutive negative specimens collected at least 24 hours apart.

For more information: COVID-19 Quick Reference Public Health Guidance on Testing and Clearance

For case specific guidance on safe return to work, contact your local public health unit directly.

What PPE is required when treating patients who screen negative for COVID-19?

Patients who screen negative for COVID-19 may be treated using routine practices, along with droplet and contact precautions, for all procedures, both aerosol and non-aerosol generating.

The minimum PPE required for treating these patients include: ASTM level 2 or 3 procedure/surgical mask, gloves, and eye protection OR a face shield..

Dentists working in areas where community transmission of COVID-19 is prevalent may choose to use enhanced PPE precautions (i.e. fit-tested N95 mask, eye protection AND a face shield, and a protective gown) when treating patients who screen negative for COVID-19. 

What should I do if a patient requests an exemption from wearing a mask?

The College’s guidance document  requires patients and visitors to wear a mask at all times while in the office, except during the provision of care (e.g., a procedural/surgical mask, cloth covering, or other appropriate face covering). This is reflective of guidance from the province and it applies broadly to a range of services and industries in Ontario such as retail businesses and public transportation. 

However, there are instances in which individuals are not able to wear masks.  Some Ontario municipalities have set out exceptions to the requirement to wear masks.  Dentists should consult their municipality for the most applicable guidance.  For illustration purposes, the City of Toronto has indicated that masks do not have to be worn in the following instances:

  • Children under the age of two
  • Individuals with a medical condition that makes it difficult to wear a mask. This can include but is not limited to:
    • Medical condition, mental health condition, cognitive condition or disability that prevents wearing a mask or face covering
    • Medical condition that makes it difficult to breathe or someone who is unconscious or incapacitated
    • People who are hearing impaired or are communicating with a person who is hearing impaired and where the ability to see the mouth is essential for communication
  • Individuals who are unable to put on or remove a mask without assistance
  • Employees and businesses not open to the public
  • People who require accommodation under the Ontario Human Rights Code
  • Employees within an area designated for them and not for public access or within or behind a physical barrier

What is an accommodation under the Ontario Human Rights Code?

Under the Ontario Human Rights Code dentists have a duty to provide health care services free from discrimination and a duty to accommodate. Dentists can obtain more information about these duties from the Human Rights Commission, who have a range of resources

There is not a defined list of what constitutes ‘reasonable accommodations’.  Determining what is a reasonable accommodation requires a careful case-by-case analysis.  Dentists will need to speak with patients about their needs, and work with the patient to determine what alternatives exist that can address those needs.

Some examples of potential reasonable accommodations related to masks could include the following:

  • waiving the requirement for the patient to wear a mask
  • having the patient wear a different type of face covering such as a face shield or other covering/barrier
  • having the patient wear a mask for portions of the visit (e.g., as they move through the waiting areas) and/or
  • scheduling the patient at the end of the day to limit exposure to other patients

If dentists have questions about how to comply with their legal obligations under the Human Rights Code, they should seek advice from legal counsel. 

Should I include anything in the patient’s medical record about this?

Yes. The College recommends that dentists document relevant information in the patient’s medical record.  If the patient has indicated that they have a medical reason for not wearing a mask, this information should be recorded.  Additionally, the dentist should record what accommodation they reached with the patient. 

Dentists must note that they cannot require patients to provide proof that they are exempt from the requirement to wear masks.    

Are N95 respirators required for all treatment?

Refer to our latest guidance: COVID-19: Managing Infection Risks during In-Person Dental Care.

Fit-tested N95 masks are only required for aerosol-generating procedures on patients who have screened or tested positive for COVID-19.

For those patients, care MUST be provided using enhanced precautions (i.e. fit-tested N95 mask [or equivalent, as approved by Health Canada), gloves, eye protection and face shield and protective gown).

  • If possible, use a rubber dam to decrease possible exposure to infectious agents.
  • If possible, use high-speed evacuation to minimize aerosols.

For patients who have screened negative for COVID-19, they may be treated using standard IPAC precautions (procedure/surgical mask, eye protection and gloves), for both aerosol and non-aerosol generating procedures. However, dental personnel have the option, for these patients, to use a fit-tested N95 mask, a face shield and a protective gown if desired.

Do N95 respirators require fit testing?

N95 respirators require a tight fit for protection against aerosols. Fit testing is required for each clinical staff member and for each brand or model of N95 respirator. In other words, the fit test is only applicable to the specific respirator model, unless the manufacturer indicates otherwise.

Where can I get information or training on fitting N95 respirators?

The occupational health department of your local hospital may provide fit testing.

Below is a list of some companies that provide fit testing.

Public Services Health & Safety Association

Levitt Safety

Dental Practice Safety

Hot Zone Fit Testing 

Martech Group

Enviro EH&S Consulting Inc.

Partner Safety

Majors McGuire Fit Testing

For additional information about fit testing:

3M offers a fit test kit for sale

See this YouTube video on the mask fitting process

Note: The College does not endorse any particular company, but provides this information to assist dentists. Some companies may have suspended in-person fit testing, while others are assessing each request individually.  Dentists must provide their own N95 masks for fit testing.

Please contact the manufacturer or refer to the Manufacturer’s Instructions for Use (MIFUs) if you have any technical questions.

Can N95 respirators be used past their expiry date?

Health Canada has issued a document on “Optimizing the use of masks and respirators during the COVID-19 outbreak”.

According to this document, there is no specific timeframe beyond the expiry dates for N95 respirators at which they would no longer be considered suitable for use. In times of increased demand and decreased supply, consideration can be made to use these expired N95 respirators. An expired mask can still be effective at protecting a health care provider if:

  • the straps are intact
  • there are no visible signs of damage
  • they can be fit-tested

Health care providers should inspect the mask and perform an appropriate seal check.

The Ministry has issued a Guidance document on “Information on the Use of N95 Filtering Facepiece respirators beyond the manufacturer-designated shelf life”.

Can I reuse or extend the use of N95 respirators?

Please refer to the Ministry’s Guidance document on Information on the Use of N95 Filtering Facepiece respirators beyond the manufacturer-designated shelf life.

N95 respirators are disposable. However, during a supply shortage of N95 respirators, it is possible to extend the use of N95 respirators under certain circumstances.  Extended use refers to the practice of wearing the same N95 respirator for more than one patient, without removing/touching the respirator between patient encounters. For the extended use of N95 for AGP and non-AGP, the N95 respirator should be protected with a face shield. After the procedure, the manufacturer’s instructions for disposal/cleaning and disinfecting of the face shield between patients must be followed. Extra attention must be given during doffing of the face shield to avoid touching the N95 respirator, otherwise the N95 respirator must be discarded.

The most significant risk is of contact transmission from touching the surface of the contaminated respirator. N95 respirators should also be changed once wet, damaged, soiled or after exiting the patient care area.

Click here for more information.

Can we use respirators with exhalation valves?

Some commercially available respirators have exhaust valves, which are intended to make the respirator more comfortable for the person wearing it, but also allow infectious respiratory droplets to be released outside the respirator. Respirators with exhaust valves will not protect others from COVID-19. Health Canada and Public Health Ontario do not recommend the use of respirators with exhalation valves. If no other options are available and such respirators must be used, cover them with a facemask that does not interfere with the respirator fit.


Optimizing PPE During COVID-19 Pandemic (Ontario Health)

COVID-19 medical masks and respirators for health professionals

Guidance for Dental Settings (CDC)

There is a shortage of N95 respirators. Can we use KN95, P95, P100 or other “equivalent” masks instead?

Health Canada accepts the NIOSH certification as an appropriate quality standard for N95 respirators. Equivalent alternate standards are also acceptable.

These include respirators that are approved or certified under standards used in other countries that are similar to NIOSH-approved N95 respirators.

Find out if the brand, model number/product line of your P95 or P100 respirators is listed under the Centers for Disease Control and Prevention (CDC) listing of NIOSH-approved P95 or P100 respirators.

NIOSH-Approved P100 Particulate Filtering Facepiece Respirators

NIOSH-Approved P95 Particulate Filtering Facepiece Respirators

NIOSH-Approved Particulate Filtering Facepiece Respirators

Some concerns have been recently identified with some KN95 respirators (specifically those with ear loop design) that pose a difficulty in achieving a proper fit, which is essential for use.

Health Canada has asked manufacturers and importers to stop the sale of any products that do not meet the filtration criteria of 95% and re-label them as face masks.  KN95s that meet the filtration criteria may continue to be sold and used as respirators.

Health Canada maintains a list of NIOSH N95 alternatives.

Prior to selecting a respirator, dentists should review Health Canada’s respiratory guidance or check Public Health Ontario for selection guidance.

How do I know if the N95 respirator is a counterfeit?

  • Confirm that your product has been certified by NIOSH by entering the approval number, which can be found on the respirator, in the NIOSH database.
  • Review the product package and respirator to ensure it has the appropriate markings and details, as required by NIOSH. This includes the TC (Testing and Certification) approval number (a number set by NIOSH), the name of the manufacturer, the NIOSH name or logo, the model number, and filter efficiency (N95).
  • Look at product markings, such as the name of the manufacturer, to determine whether there are any obvious signs that the product is counterfeit (e.g., incorrect spelling).
  • Check for the presence of this symbol on the mask:

  • If your mask is fraudulent or unauthorized, stop using it as it may not protect you against COVID-19.
  • Report information on the potential false or misleading advertising or sale of unauthorized products to Health Canada.

For more information: Fraudulent and unauthorized N95 respirators may not protect consumers against COVID-19

Have some KN95 respirators have been recalled by Health Canada?

Yes. Health Canada has determined that KN95 Filtering Facepiece Respirators (“respirators”) which have failed to demonstrate a 95% filtration rate and are possibly being imported into Canada, pose a health and safety risk to users.

Do not use KN95 respirators on the following list in situations where a minimum 95% filtration rate is required (e.g. aerosol-generating procedures). They will not provide the same level of protection as NIOSH approved N95 respirators. These KN95 respirators can still be used as regular procedural face masks where a 95% filtration is not needed.

KN95 respirators recall

NPPTL Respirator Assessments to Support the COVID-19 Response

KN95 models that meet the filtration criteria continue to be sold and used as equivalent to NIOSH-certified N95 respirators. Health Canada maintains a list of NIOSH N95 alternatives.

What type of dental procedures require dentists to wear gowns?

For the purpose of aerosol and non-aerosol-generating procedures performed on patients who screen COVID-19 positive, isolation gowns are sufficient.

Isolation gowns protect the exposed skin and clothing of health care providers. They also protect visitors and patients because they prevent the transfer of microorganisms and body fluids.

For major surgical procedures (e.g. osteotomies, use of rigid internal fixation, etc.), sterile surgical gowns are required. Surgical gowns are sterile textile gowns (i.e. have gone through the sterilization process). Health care providers wear these gowns when they are working in a sterile environment.


Health Canada Personal protective equipment against COVID-19: Medical gowns

Medical Isolation Gowns for COVID-19 in Health Care Settings

Can dentists and their staff use washable/reusable gowns instead of disposable gowns?

Yes, both disposable and reusable/washable gowns are acceptable. As with any personal protective equipment (PPE), attention must be paid to the donning and doffing procedure in order to avoid contaminating the user.

For more information on donning and doffing of PPE, click here

Reusable/washable gowns must be changed and laundered after each patient use. 

Please note: reusable/washable gowns must be laundered either on-site or at a commercial laundry facility. Home laundering is not permitted.

Public Health Ontario (Best Practices for Environmental Cleaning for Prevention and Control of Infections in All Health Care Settings) and the Canadian Standards Association have listed the following requirements for the on-site laundering of reusable/washable gowns in dental offices:

  • There must be a dedicated space, physically separate from other areas of the laundering facility.
  • The space must contain a sorting area for soiled items that is kept under negative pressure.
  • If the dental office is unable to comply with these requirements, another option is to use a commercial laundry service.
  • Household laundering and laundromats do not meet these requirements.
  • While awaiting on-site laundering or pickup for transportation to a commercial laundry facility, reusable/washable gowns should be stored in laundry bins/containers lined with a barrier (such as a garbage bag) to avoid contamination.
  • For on-site laundering, use hot water and an appropriate detergent. If the items are heavily soiled, a disinfectant (e.g. chlorine bleach) may be added.

Scrubs worn as clinic attire may be laundered at home.

Can I charge patients for additional use of PPE?

Please contact the Ontario Dental Association (ODA) by phone at 416-922-3900 or by email at

What type of clothes and PPE are non-clinical/front desk/administrative staff required to wear?

Like clinical staff, staff who do not have clinical responsibilities must change their clothes and shoes upon reporting to work and when leaving to return home.  Non-clinical staff may wear casual shoes and clothes for work or scrubs, as per the office policy.  Clothing worn in the office must not be worn outside of the office and should be laundered after each shift.

If there is a physical barrier at reception, and staff are able to maintain appropriate physical distance (i.e. 2 m), then no additional PPE is required.

If there is no physical barrier, an ASTM level 1 procedure mask is required. 

Physical distancing should be maintained among all staff, including when in the reception area.

Are we allowed to use sedation?

Confirm sedation is required and that the treatment cannot be provided without it.


Oral sedation used alone can be a sedative technique that minimizes aerosols vs. other sedative techniques. However, patient acceptance and an effective dose is key to prevent coughing, crying etc. that could also create more aerosols with any conscious sedation technique. You must stay within your level of authorization for the sedation dose provided.

Nitrous Oxide Oxygen

If oral sedation alone is not sufficient and nitrous oxide oxygen is used, a viral filter may be placed between the tubing and the machine. However, all delivery systems are different and one technique does not fit or apply to all systems. Check with the manufacturer on what is necessary to guard against viral transmission. You are responsible for ensuring the system is sterilized for viruses in between patient use as suggested by the manufacturer of the delivery system that you have.

Monitoring and Emergency Equipment

Try to use disposable emergency equipment where possible. All equipment for monitoring of the patient must be cleaned and disinfected according to manufacturer’s instructions for use. In the unlikely event of cardiopulmonary resuscitation, a viral filter should be placed on the bag-valve-mask to protect the equipment from contamination if used. If oxygen delivery is required, it is advisable to use disposable nasal cannula/nasal hood or other oxygen delivery device. All tubing should be properly cleaned and disinfected as per the manufacturer’s instructions for use. Try to limit gas flows to the minimum required to prevent surplus gas from the patient contaminating the air. Similarly ensure the nasal hood fits snugly to minimize gas leaks.

There is a shortage of disposable gowns. Can I use a fabric lab coat instead of a gown?

The use of lab coats instead of gowns is discouraged and should only be used as a last resort because they do not provide the same degree of protection. Most lab coats have V-necks and/or do not have elastic bands at the wrists. Because of their design, they can expose the healthcare worker’s skin/clothing at the neck and wrist area.

The front buttons of lab coats can also pose risks of contamination during the donning and doffing procedures.

In the event of a disposable gowns shortage, reusable gowns would be the preferred alternatives.


US Centers for Disease Control and Prevention – Strategies for Optimizing the Supply of Isolation Gowns

Public Health Ontario -  Recommended Steps for Putting On and Taking Off Personal Protective Equipment

Must I have floor-to-ceiling walls and a door that can be closed in all my operatories?


Patients who screen COVID-19 positive must be treated in an operatory that is capable of containing an aerosol, which means floor-to-ceiling walls and a door or other barrier that can be closed.

Patients who screen COVID-19 negative may be treated in your existing operatories.

Please note: The requirements for office preparation, appointment scheduling, patient arrival, PPE, cleaning and disinfection and aerosol-generating procedures, as outlined in the Guidance Document, apply for all patients.

Is the College providing a support fund or any financial relief for dentists experiencing loss of income and business during the pandemic? 

The College does not provide employment advice or related financial advice. We suggest you seek legal advice from an employment lawyer.

You can obtain additional information by logging into your ODA member’s account

You may wish to review the financial assistance packages announced by both the Ontario and Canadian Governments, as well as seek professional advice on your obligations. 

Also review the Federal COVID-19 Economic Response Plan: Support for Canadians and Businesses to check if you or your staff are eligible.

I am aware of individuals/corporations price gouging essentials products related to COVID-19, including PPE. Who do I contact?

The Government of Ontario has taken action to protect consumers from being exploited for products needed in response to COVID-19. Visit their website to submit an online Price Gouging Report. Questions related to price gouging in Ontario should be sent to the Ministry of Government and Consumer Services at