Royal College of
Dental Surgeons of Ontario
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Annual Renewal - Frequently Asked Questions

All RCDSO members who hold a general, specialty, or academic license must renew their certificate of registration by December 15. The application fee for 2022 is $2510. A $500 late fee applies to renewals received after December 15. 

Members who have not renewed or resigned before February 1, 2022 will be suspended.  

Where do I go to renew? 

You can now renew your membership for 2022 by logging into the RCDSO Member Portal using your e-mail address and password. 

My login credentials are not working. What can I do?  

If it says ‘A user with this specified ID already exists’ it means the account has already been created. If you do not remember your password, follow the ‘Forgot Password’ option. 

I forgot my password. How do I reset it?

Staff do not have access to passwords. If you do not remember your password, try logging in using your current e-mail address. 

  • If it says ‘A user with this specified ID already exists’ click on ‘Forgot your Password’ to reset your password 
  • If it says ‘We Can’t Seem to Find your Account’ then you are either using an incorrect login e-mail or you have not yet created a portal account. All members who have not created an account by September 30, 2021 were sent an invitation e-mail to create their account. Follow instructions in the invitation e-mail to create your account. 

To update your login e-mail address please contact paperless@rcdso.org. In the e-mail, confirm your old e-mail address, the new e-mail address to be used, and confirm your residential postal code on file so that staff can verify your identity. You will be sent another invitation e-mail to create new login credentials. 

I tried to reset my password but did not receive the verification code 

It may take up to 24 hours for the e-mail to arrive at your inbox. If the verification e-mail is not in your inbox, check your junk/spam folder. If the e-mail is not in your inbox or junk/spam folder, follow the Forgot Password instructions once more and make sure to use the most recent invitation e-mail. 

I got the verification code via email but it is not working 

If you have clicked on Forgot Password more than once, you must only use the most recent email.  For example, if you tried to reset the password three times, three different codes will have been emailed.  Only the most recent code will work. 

The portal will not let me pay for my renewal 

Members must complete all steps before proceeding to payment, including:

  • Instructions page
  • Professional history 
  • Renewal questionnaire
  • HPDB questionnaire 

Only once all questions from both questionnaires are completed and submitted will the payment page become available. Double-check whether your answers to both questionnaires have been submitted. 

An error message keeps coming up when I try to submit the HPDB questionnaire 

You must answer all mandatory questions. The error message at the top of the page will be linked to the questions that are missing a response. 

Some questions will require you to add a record. Please review the instructions in the renewal guide to complete this step. 

Are wallet cards still available?

No. Wallet cards are no longer available as any information regarding current registration status should be verified through the College’s public register

How can I get my annual certificate or receipt mailed to me? 

The College does not mail annual certificates or receipts.  They are available through the RCDSO member portal. To access the certificate, log into your member portal and click your name in the top right-hand corner for the menu. Click on My Memberships. Proceed to a new page where you select RCDS Register, and then Membership Certificate. To access your receipt, select My Receipts in the menu. 

Is the payment site secure? I got a pop-up that says the site is not secure 

Yes, we use Chase to process payments securely.  

How do I know if my renewal is complete? I do not know if my credit card went through 

You will have received a transaction confirmation e-mail once your payment has gone through. As soon as payment has been made online, your renewal process is complete. You can now access your annual certificate and receipt through the portal. 

I used the wrong credit card to pay for my renewal. Can I get a refund? 

Unfortunately, we cannot accommodate refund requests. 

Can I pay by cheque? 

Yes, but our ability to receive and process cheques at the office is very limited as we continue to work from home. Paying by cheque may delay the processing of your renewal by several weeks.  Where the payment of a cheque does not go through, an NSF fee will apply. The mandatory questionnaires are only available online and are still required to be completed when paying by cheque.

What should I do if I am considering retiring or resigning? 

If you are unsure of your options, please contact the Registration department staff who can assist you. 

How do I submit a resignation notice? 

Log into your member portal, click on your name in the top right-hand corner, then click on ‘Resignation Notice’.

First,
read the important information regarding resignation. Next, select your reason for resignation and type your name in the signature field. Finally, click ‘Submit’ at the bottom of the page. 

All resignations received between October 15 and December 31 become effective on December 31, 2021. Any resignations received in January 2022 become effective the same day they are received. 

Why do I need to submit a resignation notice? Can I just let my license lapse? 

If a member does not renew or resign their license by January 31, then that license would be suspended effective February 1st. The suspension would be displayed on their public register profile. 

Can I put my license on hold? Is there a part-time or retired option? 

We cannot put licenses “on hold” and we do not have a “retired class”. 

Resigning does not mean a member must be resigned forever. Members can apply for reinstatement in the future. Be sure to read the important information regarding ineligibility for reinstatement in the resignation notice section of the member portal. 

Members may choose to maintain their license even if they are not practicing in Ontario as we do not have a minimum practice hour requirement. If you choose to maintain your license while retired, you will still need to pay the full annual fee and be up to date with any Quality Assurance requirements. 

Reduced Fee for Volunteer Services

Council approved a reduced annual fee of $250 for dentists who intend to only volunteer their services and will not be earning any income for the upcoming year. The reduced fee applies only to the calendar year in which an application was approved and will only remain valid until December 31 of that calendar year. 

Information about the requirements for the volunteer category can be found on our website at: https://www.rcdso.org/en-ca/rcdso-members/dispatch-magazine/articles/5197  

The request form is available in the Member Portal by navigating to ‘My Online Requests’ in the menu. Then, click ‘Submit a New Request’ and select ‘Dentistry Services on a Voluntary Basis’. All requests are subject to a review, and approval is at the Registrar’s discretion. The deadline to submit these requests is December 1, 2021.