Learn more about the Canadian Dental Care Plan

Do you have a concern or complaint against a dentist?

You have a few options:

  1. I would like to speak to someone before making a complaint. Get more information before deciding if you want to share a concern or make a complaint. Speak to someone at the College who can help answer your questions. 
  2. Share a concern about a dentist and be contacted by the College. The College will reach out to you to discuss your concern.
  3. Make a complaint against a dentist. Formal complaints immediately kick off an investigation. Your identity will be made known to the dentist and the process can take up to a year to complete. Formal complaints are a serious matter and once started cannot be withdrawn or stopped until official findings have been made. 

How would you like to proceed?

Select an option below and click submit. The page will load the form/information that corresponds to your selection.

If you change your mind, you can select another option and click submit again to bring up the correct form. 

Before you make a complaint

You have a few options. Most people simply complete the online submission form. If you prefer, you may submit a complaint in writing, by email, surface mail or fax, or by audio or video. Contact and mailing details can be found here.

REMEMBER, THE RCDSO CANNOT:

  • Provide diagnoses, referrals, or treatment recommendations or make a dentist perform treatment. 
  • Provide financial compensation or award damages.
  • Process anonymous complaints or investigate without notifying the dentist.
  • Investigate complaints about health care providers other than Ontario dentists.

For additional information, learn more about how our complaints process works.

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    Your Information

     

    Patient Information

     
    If you are the patient involved in the complaint, fill in your date of birth and proceed to the next step.

    If you are submitting a concern on behalf of another person(s), fill in details about the patient(s) involved. 
    Date of Birth Error : Please provide the date of birth
    Date of Death Error : Please provide the date of birth
    Date of BirthMandatory Error : Please provide the date of birth

    Are Additional Patients Part of This Complaint?

    Add Another Patient

    Dentist Information

     

    Dentist You Are Complaining About

    Were other healthcare providers involved in your care?

    If you consulted with or received any health care from a dentist or other healthcare provider, it may be helpful for us to know that information. We may obtain records from those healthcare providers. If you list the names of additional healthcare providers, this does not mean you are filing a complaint about them.

    Add Another Dentist or Healthcare Provider

    Information About Complaint

     

    If you are the patient, we will obtain your personal health information for the purpose of investigating your complaint. If you are complaining on behalf of a patient, we may ask them to provide applicable consent regarding your involvement.

    Supporting Documentation

    Please upload any supporting evidence (e.g. receipts, records, correspondence) that is relevant to your complaint.

    Select File(s)
    Delete Selected File(s)
    To delete attached files, select a file with the checkbox and click the “Delete Selected Files” button.

    Submit Complaint

     

    Something went wrong with submitting your complaint.